Return Policy

At Zarié, we carefully pack every order to ensure it reaches you safely. Please review the following return and refund terms before placing your order.

1. Return Window

Return or replacement requests must be raised within 48 hours of delivery.

To initiate a request, please email us at care@zariehome.com with your order number and details of the issue.

Requests made after the specified return window may not be accepted, except where required under applicable law.

2. Eligible Returns

A return or replacement may be accepted if:

• The product received is damaged or defective.

• The wrong product has been delivered.

• The product received is materially different from what was ordered.

All return requests are subject to verification and approval by Zarié.

3. Proof Required

For damaged, defective or incorrect products, customers must provide clear photographs of:

• The product

• The damaged or defective area

• The outer packaging, where applicable

• The shipping label/order details

An unboxing video is recommended as additional proof, particularly for damage claims.

We may request additional photographs or information if required to verify the issue.

4. Condition of the Product

For an approved return, the product must be returned in its original condition and packaging.

Products must be:

• Unused

• Unwashed or uncleaned

• Unaltered or repaired

• Free from stains, marks or damage caused after delivery

• Returned with original tags, packaging and accessories, wherever applicable

Products showing signs of use, alteration or damage after delivery may not be eligible for a return or refund.

5. Natural Variations

Products made using natural materials or handcrafted techniques may have slight variations in colour, texture, weave, shape or finish.

Such natural variations are a characteristic of the product and are not considered defects.

6. Change of Mind

Returns due to change of mind, personal preference, incorrect size selection or styling preference may not be accepted.

Please check the product dimensions, images and details carefully before placing your order.

7. Return Approval & Inspection

Please do not ship any product back without receiving return instructions from Zarié.

Once an approved return is received, the product will be inspected before a refund or replacement is processed.

The returned product must correspond to the product originally purchased. Returns containing a different, used or substituted product may be rejected.

8. Refunds & Replacements

Where a return is approved, Zarié may provide a replacement or refund, depending on the nature of the issue and product availability.

Approved refunds will generally be issued to the original payment method, subject to applicable payment processing timelines.

9. Duplicate or Misuse of Returns

Each order is eligible for only one return or refund for the same product.

Zarié reserves the right to verify return claims and may reject requests involving repeated, duplicate, fraudulent or otherwise misrepresented claims, subject to applicable law.

10. Contact Us

For return, replacement or refund requests:

Email: care@zariehome.com

Please mention your order number and include clear photographs of the product and the issue.

Zarié

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